These Terms of Service ("Terms") form a binding agreement between you ("Client", "you") and us ("we", "us", "our"), a company providing professional cleaning services. By accessing our website, submitting a booking or quote request, or accepting service from us in any form, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

The following terms have specific meanings wherever they appear in this document:

"Service" or "Services"

Any cleaning, disinfection, or related task performed by us, whether booked as a one-time visit or under a recurring plan.

"Booking"

A confirmed request for Service, made through our website, by phone, or by WhatsApp, that has been acknowledged by our team.

"Recurring Plan"

A Service arrangement repeating on a weekly, bi-weekly, or monthly basis, as selected at the time of booking or upgrade.

"Site"

Our website and all associated subdomains and pages.

"Quote"

A price estimate provided through our online calculator, booking form, or directly by our team, prior to final confirmation.

"Property"

The residential, commercial, or institutional premises where a Service is to be performed.

"Field Team"

The staff members assigned to physically carry out a Service at your Property.

To book or use our Services, you must meet the following conditions:

• You must be at least 18 years old, or be booking on behalf of a business or institution with authority to do so.
• You must have a legal right to authorize cleaning work at the Property specified, whether as owner, tenant, or authorized agent.
• Information you provide during booking must be accurate and current, so our Field Team can reach you and access the Property as agreed.

We provide the following categories of service, each described in further detail on its respective service page:

• Residential cleaning, including carpet, window, bathroom and kitchen deep cleaning, and furniture & upholstery cleaning.
• Specialized cleaning, including post-construction cleaning, move-in/move-out cleaning, garden and outdoor cleaning, and car interior & exterior cleaning.
• Office, commercial, and industrial maintenance cleaning, offered as one-time visits or recurring contracts.
• Institutional cleaning for schools, hospitals, workshops, and laboratories, following site-appropriate safety protocols.
• Disinfection and sanitation services using hospital-grade and eco-certified methods.

Bookings may be made in any of the following ways, and become binding once confirmed by our team:

• 1Submitting the instant booking strip or full quote form on our Site, including service type, location, and preferred date/time.
• 2Contacting us directly by phone or WhatsApp.
• 3We aim to confirm every booking request within one hour during business hours.
• 4Confirmation of a booking includes the agreed Service, estimated price range, and scheduled date and time window.
• 5We reserve the right to decline or reschedule a booking where the requested location falls outside our current service coverage, or where we are unable to safely or adequately perform the requested Service.

Our pricing model is structured to be transparent and predictable:

• Prices shown on our Site, including calculator estimates, are good-faith approximations based on typical property sizes and conditions.
• The final price for any Service is confirmed, at no charge, during an on-site walkthrough, phone consultation, or video call before work begins.
• We accept payment via mobile money, bank transfer, and cash on completion of the Service.
• Recurring Plans billed annually receive a discount depending on the plan tier; monthly billing is also available at standard rates.
• Where a deposit is required for large commercial or first-time enterprise bookings, this will be clearly disclosed and agreed before the booking is confirmed.
• Prices are denominated in the currency shown at checkout unless otherwise agreed in writing.

We understand that plans change. The following terms apply to cancellations and rescheduling:

• You may reschedule or cancel a one-time booking free of charge with at least 12 hours' notice before the scheduled visit.
• Cancellations made with less than 12 hours' notice may incur a callout fee to cover our Field Team's allocated time.
• Recurring Plans may be changed, paused, or cancelled with at least 7 days' notice before the next scheduled visit, with no long-term contract or early-termination penalty.
• If a Service is not delivered to the standard described in our Quality Guarantee section, we will return within 24 hours to correct the issue at no additional charge.
• Where a satisfactory resolution genuinely cannot be reached, refund requests are assessed case-by-case; contact us directly to discuss.

Every Service we deliver is backed by our standard quality assurance process:

• A supervisor reviews completed work against a standardized quality checklist before the Field Team leaves the Property.
• Any item not meeting our standard is corrected on-site before sign-off, wherever practicable.
• If you discover an issue after the Field Team has left, report it to us within 24 hours and we will return to address it at no extra charge.

Our booking process may involve the exchange of images related to your Property:

• Photos you voluntarily upload when booking help our team understand the scope of work and prepare appropriately; these are handled per our Privacy Policy.
• We do not publish, share, or use images of your specific Property for marketing purposes without your separate, explicit written consent.
• If our Field Team takes before/after photos for quality verification or internal training, these are treated as confidential business records unless you have agreed otherwise.

To enable us to deliver Service safely and effectively, you agree to:

• Provide accurate access information if you will not be present during the Service.
• Disclose any known hazards at the Property before the Field Team arrives.
• Secure or remove valuables, fragile items, and items of sentimental or irreplaceable value that are not part of the requested Service.
• Treat our Field Team with respect; we reserve the right to end a Service visit early, without refund for completed work, if a team member's safety is threatened.
• Ensure pets are secured during the visit, both for the animal's safety and our Field Team's.
• Provide reasonable access to water and electricity where required for the Service, unless otherwise arranged.

To the maximum extent permitted under applicable law, the following limitations apply:

• We carry liability insurance covering accidental damage directly caused by our Field Team during the course of an active Service.
• Claims for accidental damage must be reported within 48 hours of the Service visit, with reasonable supporting evidence.
• We are not liable for pre-existing damage, normal wear and tear, or damage to items not disclosed to us in advance as fragile, valuable, or requiring special handling.
• We are not liable for indirect, incidental, or consequential losses arising from a delayed, rescheduled, or incomplete Service, except where caused by our gross negligence or willful misconduct.
• Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence.

All content on our Site, including text, graphics, logos, our name and brand marks, and the underlying website code, is our property or that of our licensors and is protected by applicable intellectual property laws. You may view and use the Site for personal, non-commercial purposes related to booking our Services. You may not copy, reproduce, modify, distribute, or create derivative works from our Site content, branding, or materials without our prior written consent.

We may suspend or terminate your access to our Services in the following circumstances:

• Repeated abusive, threatening, or unsafe conduct toward our Field Team or office staff.
• Providing materially false information during booking that affects our ability to safely or properly deliver the Service.
• Non-payment of confirmed and undisputed amounts owed for Services already rendered.
• Conduct that we reasonably believe to be fraudulent, illegal, or in violation of these Terms.

If a disagreement arises regarding a Service, we ask that you follow this process before pursuing formal action:

• 1Contact our team directly by phone, WhatsApp, or email, describing the issue in as much detail as possible.
• 2We will investigate and respond within 5 business days, generally offering a resolution such as a free re-clean, partial credit, or other appropriate remedy.
• 3If the matter remains unresolved, either party may request mediation through a mutually agreed neutral third party before pursuing litigation.
• 4Nothing in this section prevents either party from seeking resolution through the competent courts where mediation is unsuccessful or inappropriate to the circumstances.

These Terms are governed by and construed in accordance with the laws of the Republic of Rwanda, without regard to conflict-of-law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the competent courts of that jurisdiction, and you consent to their jurisdiction. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. The effective date at the top of this page indicates when the current version took effect. Material changes affecting your existing bookings or Recurring Plans will be communicated to you directly before taking effect. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms, or any aspect of your Service relationship with us, can be directed to our team through any of the channels below. We aim to respond to all enquiries within one business day.